Therapeutic Specialties

Family Medicine, Vaccines, Diabetes and other Endocrinology, Cardiology/CVOT, Gastroenterology, Women’s Health, Pain Management, Neurology, Psychiatry, and Pulmonology.

Research Highlights

  • Highly educated/experienced and trained staff
  • GCP certifi ed/IATA certified
  • ACLS trained staff
  • Multiple locations
  • 1.3 miles from nearest Emergency Hospital
  • Crash Carts
  • Access to multiple EMR and research databases
  • Clinical research coordinating staff consisting of international medical graduates
  • Bilingual staff (English and Spanish)
  • Diabetes educators and dietary counseling
  • Lab Technicians
  • Radiology Technicians
  • Proprietary SOPs, processes and procedures
  • Quality Control Systems
  • Quality Assurance Systems/CAPA
  • Adherence to Risk-Based Monitoring approach
  • Clinical Trial Management Systems (REALTIME-CTMS)
  • Fully calibrated equipment and certificates
  • -80º/-20ºC Freezers
  • 20º/-80ºC Refrigerators
  • Continuous temperature monitoring devices
  • Ambient/refrigerated centrifuges
  • Limited access, temperature-controlled, document and drug storage
  • DEA drug compliance

Our Process

Our unique methods and processes here at BFHC Research have allowed us to effi ciently conduct numerous studies throughout the years. Our recruitment process sets us apart from other clinical research sites that stand alone as we have the patient volume to fill even the most complex protocols.

The patients that participate in our trials are seen by a Clinical Research Coordinator and Investigator at every visit to ensure their needs are being met at all stages of the trial but most importantly, to ensure patient safety. The relationship that we’ve established with our patients from the clinical side is easily transferred to research, creating a very trustworthy experience for all those involved and ultimately allowing us to retain a high percentage of study participants in long and short term trials. Our staff prioritizes retention by frequently contacting subjects throughout the study process and engaging them at every clinic visit. Education is also a priority as it keeps patients engaged and aware of the process. It is our goal to provide quality care to our patients and having these processes set at every stage allows us to focus and enhance the patient experience.

Our Recruiting Methods


BFHC Research is able to identify potentially qualifi ed subjects located in the Electronic Medical Records system database (e-MDs) utilized by Bandera Family Health Care as well as it’s robust researchspecific database within the site Clinical Trial Management System (RealTime-CTMS). Criterion matching reports are utilized to locate potential subjects meeting specific inclusion/exclusion criteria and multiple contact methods such as phone, email and TEXT are utilized to notify identifi ed subjects of study opportunities. These combined databases and processes allow BFHC Research to consistently exceed enrollment targets.


We partner with a full-service marketing agency, ImageBloom, Inc., specializing in clinical research recruitment. With a combination of general site marketing and branding as well as study-specific recruitment campaigns, BFHC Research is able to meet both short and long-term goals for subject recruitment. By establishing a local presence as a leader in clinical research, BFHC has built a robust database of research interested subjects with complete medical histories for criterion searches. We also utilize study specific advertising which targets precise populations in a defined geographical region, generating a large number of potential candidates for enrolling studies.


We have worked extensively to bridge the gap between research and clinic operations. During our monthly meetings, we review ongoing studies to keep staff
members informed of enrollment progress and engaged with ongoing enrollment efforts. To assist with engagement, BFHC Research has created a referral program that incentivizes employees to locate qualified patients. This has led to even greater internal and external referrals for studies. By creating awareness among our investigators and employees, we are creating awareness within the community.

Successful Trials

Over 34 Conducted in the First 5 Years

In addition, Dr. Reyes has conducted numerous trials over the past 15 years with The University of Texas Health Science Center at San Antonio (UTHSCSA). He was also a member of the South Texas Ambulatory Research Network (STARNet) advisory board which is a learning community of primary care clinicians, staff and patients in offices and clinics across South Texas who participate in research to gain knowledge and understanding on how to improve the health of patients and their communities. Dr. Reyes still remains an active participant and is currently conducting trials with the various research groups.